Privacy Policy

Entity Responsible: MeetAlbania (“we,” “us,” or “our”)

At MeetAlbania, your privacy is not just important—it is foundational to how we operate. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our website, mobile platforms, third-party booking tools, or direct communication channels.

By accessing our services, submitting your information, or making a booking with us (directly or via third-party platforms such as GetYourGuide, TripAdvisor/Viator), you agree to the terms of this Privacy Policy.

Information We Collect

We collect and process personal information strictly on a lawful basis for specific purposes, such as:

Information you provide directly

• Name

• Contact information (email address, phone number)

• Booking details (destination, pickup/drop-off location, time, vehicle type)

• Special requests (e.g., mobility needs, child seat requests)

Information collected automatically

• Device and browser type

• IP address and geolocation data (anonymized when possible)

• Interaction with our website (pages visited, time spent)

From third parties

• If you book via TripAdvisor, GetYourGuide, or similar, we may receive booking details and your name, email, and review data per their platform permissions.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To process and manage your bookings

• Legitimate interest: To improve services, manage communications, and detect fraud

• Consent: For marketing communications, if you opt in

• Legal obligation: Where required by tax or legal authorities

How We Use Your Information

Your data may be used to:

• Confirm and process travel bookings

• Respond to inquiries and provide customer support

• Customize your experience and improve our services

• Send service-related emails or confirmations

• Deliver promotional materials (if you have opted in)

We do not use your personal data for automated profiling or decision-making.

Sharing Your Data

We only share personal information where necessary and with safeguards in place:

• With trusted third-party service providers (e.g., drivers, guides, IT service providers) to perform bookings

• Payment processors: To securely handle your transactions (e.g., PayPal, bank services)

• Legal authorities: If required by applicable law, subpoena, or court order

• Third-party booking platforms: Only to the extent required to manage or verify a booking initiated through them

We do not sell or rent your personal information to third parties under any circumstance.

Data Security

We maintain technical and organizational measures to protect your personal data, including:

• SSL encryption across our website

• Secure data storage and access restriction

• Staff confidentiality agreements

• Regular system updates and intrusion detection protocols

Data Retention

We retain your data only as long as necessary to:

• Fulfill contractual obligations

• Comply with applicable laws (e.g., accounting, tax regulations)

• Maintain service records or respond to legal disputes

If you request erasure, we will delete your data unless retention is legally required.

Your Rights (Under GDPR and Applicable Laws)

You have the right to:

• Correct inaccurate or incomplete data

• Erase data (“right to be forgotten”) under certain conditions

• Restrict processing in limited circumstances

• Object to data processing based on legitimate interest or direct marketing

• Portability: Receive a machine-readable copy of your data upon request

• Withdraw consent for marketing at any time without affecting other processing

• Lodge a complaint with a data protection authority (e.g., IDP Albania)

You can exercise your rights by contacting us at info@meetalbania.al.

Use of Booking Platforms (TripAdvisor, GetYourGuide, etc.)

If you book via third-party platforms, their privacy policies also apply. We encourage you to review them independently. We only access the minimum data required to fulfill your booking and maintain service integrity.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or store information from minors. If we discover that personal data has been collected from a child without verifiable parental consent, we will delete it immediately.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If material changes are made, we will post an updated notice on our website. Continued use of our services constitutes agreement to the new terms.